Terms of Service

1. Acceptance of Terms

By accessing and using KiteCX (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

2. Description of Service

KiteCX provides a cloud-based customer support platform that enables businesses to manage customer communications via SMS, email, and other channels. The Service includes:

• Multi-channel customer support ticketing system
• AI-powered message analysis and categorization
• SMS and email integration
• Team collaboration tools
• Analytics and reporting features

3. User Accounts

To use the Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and current

4. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited messages, or violate anti-spam laws
• Transmit harmful code, viruses, or malicious software
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Harass, abuse, or harm another person
• Impersonate any person or entity

5. SMS and Messaging Compliance

When using our SMS features, you agree to comply with:

• The Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act requirements
• CTIA Messaging Principles and Best Practices
• All applicable telecommunications regulations
• Obtaining proper consent from recipients before sending messages
• Providing clear opt-out mechanisms in all messages

6. Payment and Billing

Paid features of the Service are billed on a subscription basis. You agree to:

• Provide accurate billing information
• Pay all fees associated with your account
• Allow automatic renewal unless cancelled
• Accept that fees are non-refundable except as required by law

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect, use, and protect your data as described in that policy. You retain all rights to your customer data, and we will not use it except as necessary to provide the Service.

8. Intellectual Property

The Service, including all content, features, and functionality, is owned by KiteCX and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service is provided "as is" and "as available." We reserve the right to modify, suspend, or discontinue any part of the Service with or without notice.

10. Limitation of Liability

To the maximum extent permitted by law, KiteCX shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any breach of these Terms. You may cancel your account at any time through your account settings.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us through our support channels or via the contact information provided on our website.