Support by text & email.
Powered by AI.
AI collects info while you solve problems. 5x faster tickets.
AI-Powered Ticketing
Stop chasing down missing information. AI reads every message, extracts what matters, and organizes tickets automatically.
- •Collects device types, error messages, user details, and urgency from every message—automatically structured and ready for action.
- •AI reads the content and routes tickets to the right category and priority level instantly.
- •Zero manual data entry—AI structures everything automatically so you can jump straight to solving problems.
Multi-Channel Support
Text or email—your team sees everything in one unified inbox. No switching between tools, no missed messages.
- •SMS for urgent issues from field workers and remote teams. Perfect for time-sensitive requests.
- •Email for complex issues with attachments, logs, and threaded conversations—all in one place.
- •Unified thread history lets you see entire conversations regardless of channel and switch seamlessly between SMS and email.
Setup in 5 minutes
Everything you need to start delivering exceptional support
Custom Workspace URL
Get your branded workspace URL like acme.kitecx.io where your team manages all support requests.
Your workspace is ready to use immediately after signup—no complex configuration required. Customize your subdomain to match your brand, and invite your team members with role-based permissions. Everything is centralized in one beautiful, intuitive dashboard.
Dedicated Support Number
Instant SMS support line for urgent requests. Perfect for field teams and time-sensitive issues.
Your customers can text you directly, and all messages appear in your unified inbox with AI-powered ticket creation. Choose a local or toll-free number, and start receiving texts immediately. AI automatically extracts key information from every message.
Custom Email Address
Professional support email like support@acme.com for detailed requests with attachments.
Perfect for complex issues that need screenshots, logs, or detailed explanations. Automatically integrates with your domain—just add a simple DNS record. All emails thread together with SMS conversations for complete context.
Simple, transparent pricing
No hidden fees. No surprises. Cancel anytime.
Starter
Perfect for small teams getting started
$168/agent/year (save 20%)
- 10,000 credits per agent/month
- SMS ticketing
- AI-powered responses
- Basic analytics
- Email support
Growth
For growing teams scaling support
$468/agent/year (save 20%)
- 30,000 credits per agent/month
- Everything in Starter
- Advanced analytics
- Priority support
- Custom branding
Pro
For established teams
$948/agent/year (save 20%)
- 60,000 credits per agent/month
- Everything in Growth
- Dedicated account manager
- SLA guarantees
- API access
Enterprise
For large organizations
- Custom credit packages
- Everything in Pro
- Custom integrations
- Dedicated support team
- SSO & SAML
- Custom SLA
Frequently asked questions
How does AI-powered support work?
Our AI analyzes incoming text messages and suggests responses to your agents. It learns from your past conversations to provide contextual, accurate replies while your agents stay in control.
What are AI tokens?
AI tokens measure AI processing usage. Roughly, 1,000 tokens equals about 750 words. Most support conversations use 500-2,000 tokens. We're transparent about usage in your dashboard.
What happens if I exceed my limits?
We'll notify you when you reach 80% of your message or token limit. You can upgrade your plan anytime or purchase additional capacity as needed.
Do you offer a free trial?
Yes! All paid plans come with a 14-day free trial. No credit card required to start. Try all features including AI-powered responses risk-free.
Can I change plans anytime?
Absolutely! Upgrade, downgrade, or cancel anytime. Changes take effect immediately and we'll prorate any differences.
How does billing work?
Pricing is per agent per month. We bill monthly or annually (save 20% with annual). All payments are processed securely through Stripe.
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your IT support?
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